Delivery

At Potjies Karoo Spice, we strive to ensure your spices reach you promptly and in perfect condition. We offer the following delivery options:

Free Pick-Up:

• Customers can opt to pick up their orders free of charge from an pre-arranged collection point.

National Courier Service:

• For orders under 25kg, we offer a national courier service at a flat rate of R110.
• Delivery time is typically between 3-7 working days.
• Tracking information will be provided upon request

International Shipping:

• We offer international shipping upon request. Please contact us for more details and to receive a shipping quote.

Returns

We want you to be completely satisfied with your purchase from Potjies Karoo Spice. If for any reason you are not, please review our returns policy below:

• Return Timeframe: You have 30 days from the date of purchase to return any unopened or damaged product.
• Return Shipping: The cost of return shipping will be at your own expense.
• Exchanges Only: We do not offer refunds. However, you can exchange your product for another item of equal value.

To initiate a return, please contact us with your order details and reason for the return. Once your return is approved, we will provide further instructions on how to send the item back to us.

Thank you for shopping with Potjies Karoo Spice!